Sales 101: How to (and How Not to) Make Sales
There are many important aspects to making a sale. When looking to generate repeat business, there are many things to take into consideration.
When you are equipped with the proper knowledge and tools to make great sales, your business is simply going to be more successful. With that in mind, let’s look at some things that will help you make better sales.
One thing that you certainly want to keep in mind is that appearance matters. Keep your vehicle in good physical condition and use equipment that is well maintained.
Likewise, pay attention to your own appearance and ensure that you appear professional and courteous at all times.
You will also want to pay great attention to your dependability. If you tell a client that you will arrive by 10 AM, then you need to be there before that time.
Prove that you can be relied upon to do the job properly every time you are needed. Your clients need to trust you implicitly, as the services that you perform for them will reflect on their business as well.
Communication is another important part of making sales. Always promise less than you deliver, but if you ever run into a problem, contact the client immediately.
If a package is delayed or there is a problem somewhere along the way, let the client know yourself. When their recipient calls to complain that a package arrived after a deadline, it makes both you and the company look bad.
Always keep the lines of communication open and honest.
Last, always keep a positive attitude. Treat all of your clients with respect and work to be positive under any circumstances.
How you handle stress and problems will be just as important as how you handle routine activities. If you are able to approach all issues with a good attitude, you will generate more sales and more referrals.